FREQUENTLY ASKED QUESTIONS

Where is Black Crystals based out of?

• Oregon, USA

Do you accept orders outside of the United States?

• Yes, international orders are gladly accepted!

What types of payment do you accept?

• Paypal, Stripe, Visa, MasterCard, American Express, JCB, Discover and Apple Pay are all accepted.

• I also gladly accept Square Cash and Venmo. (For these separate payment types, please contact me or email me at Hello@BlackCrystalsJewelry.com).

How long will it take to receive my order?

• Orders usually take around 1-3 business days to be created. Once your jewelry is made, please allow 1-5 business days for your package to arrive through USPS First Class Mail (I also offer USPS Priority Mail if you need your order fast).

• For international orders outside of the U.S., shipping can take around 2-4 weeks (sometimes longer depending on the time of year). Please keep this in mind when ordering.

Can I get a custom piece of jewelry made? 

• Custom orders are currently not accepted at this time. However, if you have a simple request like a particular necklace chain length change, that can definitely be done, simply leave a note at checkout!

Where can I buy Black Crystals jewelry in person?

• Black Crystals jewelry can be found in many awesome retail stores! To find a local shop near you, please visit my retailers page here.

I live in Oregon, am I able to pick-up my order in person directly from you?

• Sorry, at this time Black Crystals jewelry is not available for pick-up. However, please feel free to check my retailers page for local shops near you carrying my jewelry. I always recommend calling stores ahead to check their current inventory.

I recently saw a Black Crystals jewelry piece that I wanted to buy, but now it's no longer in stock. Will you be re-stocking it soon?

• Most sold out pieces are usually re-stocked within 1-2 weeks. If you've seen an older design no longer listed in my shop, but would like it re-made, I can usually re-create that piece for you. Simply contact me here and we can discuss the design you'd like. (In some cases, certain jewelry items may have been discontinued & can no longer be made.)

What type of metal is used in your jewelry?

• All jewelry is made with brass and ear-hooks are gold plated brass.

I have sensitive ears, do you offer any hypoallergenic earring options?

• Yes! All of my earrings are lead & nickel-free.

Where can I read reviews about your jewelry before purchasing?

• Feel free to browse my customer reviews over on my Etsy page, right here.