FREQUENTLY ASKED QUESTIONS
Where is Black Crystals based out of?
Do you accept orders outside of the United States?
Yes, international orders are gladly accepted!
What types of payment do you accept?
How long will it take to receive my order?
Orders usually take around 1-3 business days to be created. Once your jewelry is made, please allow 1-5 business days for your package to arrive through USPS First Class Mail (I also offer USPS Priority Mail if you need your order fast).
For international orders outside of the U.S., shipping can take around 2-4 weeks (sometimes longer depending on the time of year). Please keep this in mind when ordering.
Can I get a custom piece of jewelry made?
Yes, custom orders are always welcome! Please note that pricing will vary based on materials needed, as will shipping times since all custom pieces are made-to-order. Custom orders are non-refundable (unless damaged upon arrival). Head over to my contact page if you'd like to discuss any custom design ideas or email me at: Hello@BlackCrystalsJewelry.com
Where can I buy Black Crystals jewelry in person?
Black Crystals jewelry can be found in many awesome retail stores! To find a local shop near you, please visit my retailers page here.
I live in Washington, am I able to pick-up my order in person directly from you?
Sorry, at this time Black Crystals jewelry is not available for pick-up. However, please feel free to check my retailers page for local shops near you carrying my jewelry. I always recommend calling stores ahead to check their current inventory.
I recently saw a Black Crystals jewelry piece that I wanted to buy, but now it's no longer in stock. Will you be re-stocking it soon?
Most sold out pieces are usually re-stocked within 1-2 weeks. If you've seen an older design no longer listed in my shop, but would like it re-made, I can usually re-create that piece for you. Simply contact me here and we can discuss the design you'd like. (In some cases, certain jewelry items may have been discontinued & can no longer be made.)
What type of metal is used in your jewelry?
A majority of my pieces are created with raw brass, stainless steel and sterling silver. Each individual jewelry piece's metal type will be listed in my shop.
I have sensitive ears, do you offer any hypoallergenic earring options?
Yes! All of my earrings are nickel-free and I offer many stainless steel options that are very comfortable for those with sensitive ears.
Where can I read reviews about your jewelry before purchasing?
Feel free to browse my customer reviews over on my Etsy page, right here.