WHOLESALE TERMS & POLICIES
- PAYMENt -
Payments must be made within 5 business days of placing your order. Order will not be fulfilled until paid in full.
Cancellations must be made within 24 hours.
Order minimum does not include shipping costs. (Any shipping overcharges will be refunded to you).
If you have any questions about quantities or any other concerns, please feel free to message me or email me at: Hello@BlackCrystalsJewelry.com and I will be very happy to help!
- MINIMUMS -
First order minimum $200.00 USD or your choice of 15 pieces.
Re-order minimum $100.00 USD
Buyer receives 50% off RRP.
- SHIPPING -
Depending on the size of your order, please allow 2 to 3 weeks for your order to ship. If you need a ETA, I can gladly send you one. Black Crystals jewelry ships from Oregon, USA.
Orders ship via USPS Priority Mail and always include tracking & insurance into the price. Signature confirmation is required on orders of $500+.
Your preferred carrier may be used if you agree to assume any additional transportation charges.
Buyer pays shipping costs which includes insurance and tracking confirmation. At checkout, you will have the option of choosing flat rate shipping of $10.
Orders over 25 pieces may be charged an extra fee for shipping/handling. If you need a price quote prior to purchasing, please let me know.
- RETURNS, DAMAGES, AND REPAIRS -
Wholesale merchandise may not be returned or exchanged. I only accept returns in the case of defective merchandise. Buybacks are not accepted.
Please inspect all shipments immediately upon arrival. Please contact me via message or email me at Hello@BlackCrystalsJewelry.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Should a customer return any Black Crystals item to you that is damaged or broken due to material failure or workmanship issues, I will happily repair if free of charge within one year of purchase date. If over the one year mark, there will be a repair fee for material costs & labor. Please include a detailed description of the item’s conditions, along with a clear photo, if possible, before requesting a repair authorization. Retailer is responsible for paying repair shipping costs.
- FAQs -
Jewelry will be shipped safely in small plastic bags with bubble wrap. As for labels, hang tags & earrings cards are included with every order. All necklaces also include a tiny metal tag with the “Black Crystals” logo.
All of my jewelry is handmade & one of a kind. Due to the nature of my production method, each piece may vary slightly (e.g. , raw stones & vintage chain).
At this time I do not off private labeling. Being that I am a small business owner, I wish to keep my handmade creations under my shop name. All of my pieces will come with Black Crystals labeling.
For questions please do not hesitate to send me a message or email me at Hello@BlackCrystalsJewelry.com